CRTC Wireless Code

The CRTC Wireless Code is a set of rules designed to protect you and make sure your cell service contract is fair and easy to understand. To learn more and view the consumer checklist, visit the CRTC website.

Got an issue that needs solving? 

We always try to provide the best service possible, but we know some problems can be tricky! 

Contact Us First

If you’ve got a question or suggestion about any of our products or services, please contact us right away! We’ll do our absolute best to sort it out. 

Need to Escalate? 

If you've already chatted with us but your issue isn't solved, you can escalate it here. 

If we can’t reach a satisfactory resolution together, you can turn to the independent Commission for Complaints for Telecom-television Services (CCTS) for help. 

Using data when travelling (our simple roaming rules) 

We want to make sure you never get hit with a surprise bill. We have simple, built-in controls for pay-per-use roaming data when you're traveling outside of Canada: 

• We’ll tell you when you hit $25: If your account reaches or exceeds $25 in pay-per-use roaming data charges, we’ll send a notification right away.
• We block you at $100: When roaming data charges across all devices reach $100, we automatically block the data.
• This prevents any unexpected charges. You can unblock it anytime if you need more.